Human Resources is here to serve as your strategic partner in service and support. These are our Service Level commitments to you. The business days listed below reflect processing time commitments upon receipt in University Human Resources. More are coming soon!
Service Level Commitments
|
Action |
Service Level Commitment |
Available via Certified HR Practitioner? |
| Email Response |
0-1 business day | |
| UGAJobs User Group Requests | 1-3 business days | |
| Position Postings |
1-2 business days |  |
| Hiring Proposal (without background check) |
5 business days | |
|
Hiring Proposal |
5 business days (hiring proposal) |
|
|
New Position Request |
3-5 business days | |
| Modify Position Request |
3-5 business days | |
| Evaluate Position Request: Reclassification of Vacant |
3-5 business days | |
| Evaluate Position Request: Reclassification of Occupied |
10-14 business days (or 5 business days after meeting with dept.) | |
| Evaluate Position Request: Position Description Update |
3-5 business days | |
| Background Check Only (non-hiring proposal) | 10-12 business days |
* The above Service Level commitments related to hiring or position management pertain to staff and grad/research/student/temp positions. In some cases, more complex scenarios may exist that cause processing times longer than those listed above. In these cases, our teams commit to ongoing communication to provide status updates and answer any questions you may have.
Service Level Details
User Group Requests
Learn more about user group requests here.
Position Postings
Create a posting in UGAJobs.
Hiring Proposal (without Background Investigation)
Service level up to 5 business days includes a compensation review (1-3 business days) and an employement review (1-2 business days).
Background Investigation Process
The length of the background check process will depend on the experience of the applicant,
employee, or volunteer. This is because
each state has unique requirements that must be adhered to in order to produce an
accurate report.
Generally, the background check process will take longer if the applicant/employee/volunteer
has lived in multiple states or is seasoned in their career, as more information must
be collected. Similarly, the background check process may be shorter for an applicant/employee/volunteer
who has lived in only one state or has less career experience.
Position Management and Classification
These resources may be useful to you in in position management and classifications decisions.
Job Evaluation Process
These resources may be useful to you when consideration the job evaluation process.