Staff Competency Model

Knowledge is the cognizance of facts, truths and principles gained from formal training and/or experience. Application and sharing of one’s knowledge base are critical to individual and organizational success.

Skill is a developed proficiency or dexterity in mental operations or physical processes that is often acquired through specialized training; the execution of these skills results in successful performance.

Ability is the power or aptitude to perform physical or mental activities that are often affiliated with a particular profession or trade such as computer programming, plumbing, calculus, and so forth. Although organizations may be adept at measuring results, skills and knowledge regarding one’s performance, they are often remiss in recognizing staff’s abilities or aptitudes, especially those outside of the traditional job design.

Other Characteristics are attributes, properties, or qualities of individuals that reflect one’s unique personal makeup. Individual attributes are viewed as genetically developed or acquired from one’s accumulated life experiences. Although personal characteristics are the most subjective of the components, a growing, significant body of research links specific personality traits to successful individual and organizational performance.

• Inclusive Excellence
• Trust & Respect
• Utilization of University Resources
• Work Ethic

• Active Listening
• Conflict Management
• Verbal Communication
• Written Communication

• Finding & Applying Knowledge
• Learning Agility
• Sharing & Contributing
• University Knowledge

• Critical Thinking
• Judgment & Decision-Making
• Process Improvement

• Cooperation & Teamwork
• Service Orientation

• Change Management
• Innovation

• Coaching and Development
• Delegation of Work
• Performance Management
• Staff Morale

• Knows and understands the principle technical information required for their job
• Contributes ideas for technical problem-solving or process improvements
• Stays current with technical information required to adapt to job changes

• Has the expertise and skills necessary to perform their job duties effectively and efficiently
• Adopts and applies new skills to adapt to changes in their field
• Readily shares skills with others to meet unit goals

• Performs all job-associated tasks effectively, adequately implementing their technical knowledge and professional skills
• Performs all job-associated tasks efficiently to meet unit goals in a timely manner
• Adapts and remains productive in response to a fluctuating work environment

• Maintains up-to-date knowledge of applicable work-related requirements
• Initiates sound judgement and a high level of commitment to adhering to expectations
• Promptly corrects and reports any known issues of noncompliance

• Maintains up-to-date knowledge of applicable safe work practices
• Initiates sound judgement and a high level of commitment to adhering to safe work practices
• Stays alert and responsive to safety and security concerns, promptly reporting any known or suspected issues