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Email: hrweb@uga.edu

Insurance while traveling

(Health and life insurance coverage)

Life insurance

All full-benefits eligible UGA employees are covered under Minnesota Life’s $25,000 “basic life” insurance policy. These employees, along with their spouses and dependents, have access to Redpoint Resolution’s Basic Travel Assistance Program. This program includes medical evacuation and repatriation coverage, but no overseas health coverage. Please note that repatriation is provided only to or within the United States.

How to access Redpoint Resolutions
All full-benefits eligible faculty and staff can call Redpoint at 1-855-516-5433 for more information (if outside the country, call 1-415-484-4677) or visit their web site at lifebenefits.com/travel.

Carry the card when you travel!
The Repoint web site provides a printable membership card. You should carry this card with you while traveling because it has the numbers for emergency assistance. 

Health insurance

Comprehensive Care and Consumer Choice HSA plans

24/7 NurseLine: 1-800-785-0006

If you need assistance during a work day, please call the customer service number on the back of your health insurance card. To locate providers on evenings and weekends, access the provider networks as follows:

To locate providers outside Georgia but in the United States:

Go to bcbsga.com/usg

  • Select "Find a Doctor"
  • Either select your health plan or choose to find a doctor outside the state of Georgia

International  (includes Puerto Rico, Jamaica, and U.S. Virgin Islands)

Access to provider information through the Blue Cross Blue Shield Global Core Service Center at 1-800-810-2583

What is Blue Cross Blue Shield Global Core?

Blue Cross Blue Shield Global Care enables BCBS Plan members traveling or living abroad to obtain medical assistance and inpatient, outpatient and professional services from healthcare providers worldwide.

Health plan members who wish to use Blue Cross Blue Shield Global Core should do the following:

  • Always carry your Anthem ID Card
  • Before you travel contact Anthem for coverage details
  • If you need to locate a doctor or hospital or if you need inpatient care, call the BCBS Global Core Service Center at 1-800-810-2583
  • In most cases you will not need to pay upfront for BCBS Global Core Hospitals except for non-covered services, copayments, co-insurances that you normally pay.  The hospital will submit the claim.
  • For care not arranged through BCBS Global Core Service Center, you may need to pay upfront.  Claims may be made by completed an international claim form which may be found at bcbsglobalcore.com


Precertification situations
For services requiring pre-certification, if you receive medical care from a national network provider, or from an out-of-network provider, it is your responsibility to contact BCBSGa at 1-800-233-5765 for pre-certification. You should contact BCBSGa at least 72 hours prior to the scheduled procedure or confinement, unless it is an emergency.

Emergency care
If you get an emergency room referral from 24/7 NurseLine, you'll receive a reduction in your emergency room co-payment. Contact Blue Cross Blue Shield of Georgia at 1-800-785-0006. Important note: If you are admitted to a national network hospital or to an out-of-network hospital, it is your responsibility to contact Blue Cross Blue Shield of Georgia (1-800-233-5765) within 48 hours after the admission.

BlueChoice HMO

If you need assistance during a work day, please call the customer service number on the back of your health insurance card.

To find in-network providers on evenings and weekends, access the provider networks as follows:

24/7 NurseLine: 1-888-724-2583

Blue Cross Blue Shield of Georgia provider directory (select "BlueChoice Healthcare Plan (HMO)" and provider type of your choice)

HMO outside Georgia
The HMO network includes providers in the state of Georgia. There is no coverage for services provided out-of-network, except in cases of life-threatening medical emergencies.

HMO international care
There is no coverage for services provided out-of-network, except in cases of life-threatening medical emergencies.

HMO pre-authorization
For services requiring pre-authorization, your PCP or the specialist to whom you were referred by your PCP will be responsible for obtaining the necessary prior authorization for surgical procedures or inpatient admissions.

HMO emergency care
Life threatening emergency care or treatment for a medical emergency is covered at any hospital emergency room. Use of an emergency room for conditions that are not medical emergencies is not covered. If you get an emergency room referral from 24/7 NurseLine, you'll receive a reduction in your emergency room co-payment. Contact Blue Cross Blue Shield of Georgia at 1-800-785-0006.

Kaiser Permanente HMO (available only in designated areas).

For details regarding coverage while traveling, please contact Kaiser Permanente directly at 1-888-865-5813 or Atlanta: 404-261-2590. Kaiser Permenente 24/7 Advice Line: 1-800-611-1811.

If there is a difference between the information in this summary and the actual benefit contracts, the terms and conditions of the contracts prevail.

 


Revised 3/5/2019