Human Resources is here to serve as your strategic partner in service and support. These are our Service Level commitments to you. The business days listed below reflect processing time commitments upon receipt in University Human Resources. More are coming soon!
Service Goals
Service Level Commitments
Action | Service Level Commitment | Available via Certified HR Practitioner? |
Email Response | 0-1 business day | |
UGAJobs User Group Requests | 1-3 business days | |
Position Postings | 1-2 business days | Yes |
Hiring Proposal (without background check) | 5 business days | |
Hiring Proposal (with background check) | 5 business days (hiring proposal) 10-12 business days (background check) | |
New Position Request | 3-5 business days | |
Modify Position Request | 3-5 business days | Yes |
Evaluate Position Request: Reclassification of Vacant | 3-5 business days | |
Evaluate Position Request: Reclassification of Occupied | 10-14 business days (or 5 business days after meeting with dept.) | |
Evaluate Position Request: Position Description Update | 3-5 business days | |
Background Check Only (non-hiring proposal) | 10-12 business days |
* The above Service Level commitments related to hiring or position management pertain to staff and grad/research/student/temp positions. In some cases, more complex scenarios may exist that cause processing times longer than those listed above. In these cases, our teams commit to ongoing communication to provide status updates and answer any questions you may have.
Service Level Details
User Group Requests
Learn more about user group requests here.
User Group Request Forms User Group Definitions
Position Postings
Create a posting in UGAJobs.
Log into UGAJobs Contact your HR Team
Hiring Proposal (without Background Investigation)
Service level up to 5 business days includes a compensation review (1-3 business days) and an employment review (1-2 business days).
Job Evaluation Workflow Salary Resources Position Management Information
Background Investigation Process
The length of the background check process will depend on the experience of the applicant, employee, or volunteer. This is because
each state has unique requirements that must be adhered to in order to produce an accurate report.
Generally, the background check process will take longer if the applicant/employee/volunteer has lived in multiple states or is seasoned in their career, as more information must be collected. Similarly, the background check process may be shorter for an applicant/employee/volunteer who has lived in only one state or has less career experience.
Position Management and Classification
These resources may be useful to you in in position management and classifications decisions.
Job Evaluation Workflow Salary Resources
Job Evaluation Process
These resources may be useful to you when consideration the job evaluation process.
News & Announcements
04.28.2026
2026 – 2027 Student Health Insurance Plan (SHIP) Program Announcement
Every year, the University System of Georgia and the University of Georgia work hard to obtain the most competitive rates and most valuable benefits for students enrolling in the USG Student Health Insurance Plan (SHIP). We work with an Advisory Committee which includes student representation to help recommend the best approach for plan benefits and premiums each year. For […]