Employment
ASSOCIATE DIRECTOR, GEORGIA CENTER
Job Family: Administrative
Job Code: 10030
Pay Grade: 083
FLSA: E

SUMMARY

The Associate Director serves as the coordinator for operational areas that support the mission of the Georgia Center, which is Lifelong Learning. This position ensures that all of the physical amenities and attributes of the Georgia Center are adequate to meet the needs and desires of those individuals who visit the Center as a conference attendee or a casual visitor of the University of Georgia.

 

DUTIES AND RESPONSIBILITIES

May develop and oversee the Center's annual budget and help move the Georgia Center toward financial self-sufficiency.

May lead and manage the departments of Business Administration (Business Services , Payroll & Personnel, and CEU Administration & Program Assessment).

May market the Georgia Center to grow and enhance its reach and reputation for excellence.

May develop a marketing and sales orientation to take advantage of the Center's learning delivery capabilities which involves leading and coaching five departments of sales, marketing, and customer service personnel to accomplish Center goals.

Establish and maintain a customer service culture that exceeds the expectations of all visitors to the Georgia Center.

May ensure that training programs throughout Operating Services are current, continuous, and encompass all areas of operation.

Partner with UGA administrators and faculty to further develop the University of Georgia Continuing Education activities.

EDUCATION AND EXPERIENCE

Completion of a graduate degree in education, marketing, or a related area plus considerable experience in administration and management of diverse personnel and considerable experience in sales and marketing.

 

KNOWLEDGE, SKILLS AND ABILITIES

Considerable knowledge of the hospitality industry and the skills necessary to provide superior customer service.

Excellent communication and interpersonal skills.

Ability to manage work relationships effectively.

Competence in office computer programs such as word processing and others.

Revised: 01/01/05

This description is intended to be generic in nature, and is not intended to determine all of the specific duties and responsibilities of any particular position.



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